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GROUND SHIPPING/DELIVERY TIMES:
UPS Ground
Shipping usually takes 2-10 business days, depending on destination
state. (Weekends are not included in the delivery time)
The appropriate shipping charges will be added to any orders in which
the ground shipping is not selected.
All Gift Basket orders placed by
3 pm EST (noon PST) are shipped the same day. All orders placed after 3
pm EST are shipped the next business day. Orders placed on Saturday,
Sunday, & Holidays will be shipped the next business day.
CHRISTMAS DELIVERY INFORMATION:
Same day shipping service applies for all orders placed by 12:00 PM
PST through December 19th. On December 22nd and 23rd only 2nd day and
next day air orders will be shipped the same day. All 3 day and ground
orders that come in on December 22nd and 23rd will be shipped on
December 29th. If this changes for any reason we will notify you as soon
as possible. Of course UPS does not guarantee any shipping methods to
arrive before Christmas if they are shipped after December 12th. There
will be no refunds on late deliveries.
EXPRESS SHIPPING/DELIVERY TIMES:
Other shipping methods include UPS 3 Day (3 business days + shipping
day), UPS 2 Day (2 business days + shipping day), & UPS Next Day Air.
(arrives the following business day) Additional charges will apply for
these shipping options.
WHERE WE SHIP OUR GIFT BASKETS:
We offer delivery of our gift baskets to any physical address within
the United States and Canada. Please keep in mind that Alaska and Hawaii do have
higher rates. If you have any questions regarding shipping rates please
contact us and we would be glad to help you.
We do offer shipping to all APO, FPO and PO Boxes.
However, all these shipments take one to two additional days to ship out. In addition there are no loss claims, late delivery refunds or damage claims honored under any circumstances. You ship these orders at your own risk. The time and effort it takes to handle a claim with the post office is simply beyond our capabilities at this time. You can however process claims on your own if you so choose. We do not ship any USPS items the week prior to any holiday. Any orders placed for shipping via USPS during the week prior and during a holiday will ship the first Tuesday after the holiday itself..
PERISHABLE ITEMS:
During the summer months, the shipping method for all our chocolate gift baskets must be Next Day Air only. Although this is a more costly shipping method, it is the only way to ensure that the chocolate won't melt.
Although this is more costly, it is the only way
to ensure that the gift will arrive fresh.
SUBSTITUTIONS:
At times, we may need to substitute items within one of our gift
baskets, to ensure freshness and timely delivery. We will always
substitute of equal or greater value, without compromising the theme,
design, color, or quality of the gift.
ENCLOSURE CARDS:
An enclosure card is included in all of our merchandise with the
message of your choice. Please be sure to include your name or the
company name, so the recipient knows who the gift is from.
PAYMENT:
We gladly accept PayPal and
Visa, MasterCard, Discover, American Express though PayPal. Once the payment is received, your gift will be shipped.
TRACKING YOUR ORDER:
Once the order has been shipped, you will immediately receive an
email notification with a tracking number to track your gift online. You
may also call UPS Toll Free at (800) 742-5877, or
FED EX Toll Free at (800) 463-3339.
CHANGING SHIPPING INFORMATION:
If an error is made in the shipping address, or needs to be changed,
please notify us immediately. If the order has not yet shipped, we will
be glad to make any necessary changes.
However, if the gift has already been picked up by the parcel delivery
company, we will need to contact either UPS or FED EX, and attempt to
reroute the package to the correct address. A rerouting fee of $10.00
will be charged to your credit card for this error.
CANCELING YOUR ORDER:
If you wish to cancel your order for any reason before it ships, please
notify us immediately by e-mailing us.
Once the order has been shipped and not yet delivered, you will only be
charged for shipping, and the merchandise will be credited back.
REFUNDS:
We offer refunds for any damaged or defective gifts, as long as the
claims are placed within 15 days of the gift being received.
RETURNS:
In the event a carrier returns a gift due to being refused, a bad address being supplied or non availability of a recipient all shipping charges assessed by the carrier will have added to the customers bill and the customer will be charged a 28% restocking fee. Shipping charges usually consist of shipping to recipient, shipping back to our address we provide to you once you call in.
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